Life after merger: managing change at Lloyds TSB - Announced in October 1995, the merger between banking giants Lloyds and TSB represented an upheaval in the UK's financial services industry, not least because of the size and complexity of the two organisations involved. Five years on from the birth of the new group, our case study evaluates how successful the people management aspects of the merger have been. In a follow-up to our overview of the HR aspects of mergers and acquisitions (IRS Employment Trends 706), we examine how: HR took a leading role in strategic decision-making; a new management structure was created; employees were kept informed of key developments; the two recognised unions were involved in the transition; harmonised terms and conditions and a broadbanded pay structure were introduced; and a new culture and corporate identity have emerged, supported by new HR and employee relations policies.