Ringing the changes - Managers at the Open University met with great resistance from academic and administrative staff to the introduction of a call centre, which was seen as a challenge to the ethos of the organisation. By contrast, Brent Council introduced its call centre as just one element of a major programme of change, and it did not become a focus for antagonism.
Dokumenttyp: | Artikel |
---|---|
Reihe/Periodikum: | IRS employment review |
Verlag/Hrsg.: |
London,
Eclipse Publ. Ltd.
|
Sprache: | Unbekannt |
ISSN: | 0143-8328 |
Permalink: | https://search.fid-benelux.de/Record/olc-benelux-1566944910 |
Datenquelle: | Online Contents Benelux; Originalkatalog |
Powered By: | Verbundzentrale des GBV (VZG) |
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