Ringing the changes - Despite the bad press given to call centres, many public sector organisations are following the private sector's lead and establishing them as their first point of contact with service users. We examine the impact of call centres on staff and service delivery at Brent Council, the first local authority to establish such a centre, and at the Open University, a relative newcomer to the cah-centre scene.
Dokumenttyp: | Artikel |
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Reihe/Periodikum: | IRS employment review |
Verlag/Hrsg.: |
London,
Eclipse Publ. Ltd.
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Sprache: | Unbekannt |
ISSN: | 0143-8328 |
Permalink: | https://search.fid-benelux.de/Record/olc-benelux-1566944902 |
Datenquelle: | Online Contents Benelux; Originalkatalog |
Powered By: | Verbundzentrale des GBV (VZG) |
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