Work in the platform economy: Deliveroo riders in Belgium and the SMart arrangement

This paper presents a case study of the food delivery platform, Deliveroo, in Belgium in 2016-2018. The case offers insights on the nature of platform work, the workers who perform it, the preferences of workers, the strategy of the platforms, and the role of local regulations. Interestingly, Deliveroo in Belgium employed workers through an intermediary, SMart, and we also observed the termination of their co-operation in the period under analysis. Using administrative data provided by SMart and a survey of workers, we analyse patterns of work and also focus on pay. We investigate the characte... Mehr ...