Importance of Green Service Offerings for French, Dutch, Swedish and UK Retailers in their Selection of Transport Operators : A study of French, Dutch, Swedish and UK companies operating in the retail industry.

Background: The selection of transport operators has become a complex decision making process with multi-criteria aspects. Deciding on which transport operator to use depends on various service offerings that can be different for each company. Retailers such as those from France, the Netherlands, Sweden and UK look to improve logistical performance in areas such as lead time, flexibility and reliability, and improve customer relations. In the past the main critical aspects of retailers were cost and service optimisation. An additional factor could play a role in their selection of transport op... Mehr ...