A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways
Part 2: Short Papers ; International audience ; This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
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Dokumenttyp: | conferenceObject |
Erscheinungsdatum: | 2012 |
Verlag/Hrsg.: |
HAL CCSD
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Schlagwörter: | Finance / ICT / Transformation / Budgeting / Transfer Pricing / Service Costing / Service Levels / [INFO]Computer Science [cs] / [SHS.INFO]Humanities and Social Sciences/Library and information sciences |
Sprache: | Englisch |
Permalink: | https://search.fid-benelux.de/Record/base-27312310 |
Datenquelle: | BASE; Originalkatalog |
Powered By: | BASE |
Link(s) : | https://inria.hal.science/hal-01484677 |