Passengers, Information, and Disruptions

Passengers traveling in public transport generate a detailed digital track record of their journey through using automated fare collection systems and carrying mobile devices. This information on passenger behavior has only recently become available to public transport operators. This thesis addresses the question how this new information can be used to improve passenger service in case of disruptions in public transportation. Major disruptions cause the current logistical schedule of the operator to be infeasible. Adjusting this schedule to the disruption is a complicated planning problem. Pa... Mehr ...