PB1 A new measure to assess the quality of care at the emergency department from patients' perspective in The Netherlands

Objectives and Background Measurements of patients' perceptions have been recognised as an important part of evaluations of the quality of care. However, in the Netherlands a standardised and validated instrument to systematically measure how patients experience the healthcare delivered in an emergency department (ED) is lacking. Therefore, we developed the Consumer Quality Index for the Emergency Department (CQI ED). Methods The CQI ED was developed according to the national CQI guideline. First, qualitative research was used to construct the CQI ED. Second, to assess psychometric characteris... Mehr ...