Using Patient Experiences on Dutch Social Media to Supervise Health Care Services: Exploratory Study

BackgroundSocial media has become mainstream and a growing number of people use it to share health care-related experiences, for example on health care rating sites. These users’ experiences and ratings on social media seem to be associated with quality of care. Therefore, information shared by citizens on social media could be of additional value for supervising the quality and safety of health care services by regulatory bodies, thereby stimulating participation by consumers. ObjectiveThe objective of the study was to identify the added value of social media for two types of supervision by t... Mehr ...